Shipping & Delivery
🚚 Shipping & Warranty Policy — Excavators Inc
At Excavators Inc, we are committed to providing a seamless shopping experience with free shipping on all orders within the United States. Below you’ll find the details of our shipping process and product warranty.
1. Shipping Coverage
We currently offer shipping within the United States only. International shipping is not available at this time.
2. Order Processing
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed the next business day.
3. Shipping Time
- Standard Free delivery takes approximately 15–21 business days from the shipment date.
- Also we provide Fast Shipping cost $300 takes approximately 7–10 business days.
- Delivery times may vary based on location, weather, or carrier-related delays.
4. Tracking Your Order
- You will receive a confirmation email with a tracking number once your order ships.
- Please allow 24–48 hours for tracking information to update.
5. Shipping Carriers
We partner with trusted shipping carriers to ensure safe and timely delivery. Carriers may vary depending on your location and the size of your order.
6. Potential Delays
While we strive to deliver on time, delays may occur due to severe weather, high demand, or carrier issues. If your order is significantly delayed, contact our support team for assistance.
7. Address Accuracy
Please ensure your shipping address is accurate at checkout. We are not responsible for delays or lost packages due to incorrect address information.
8. Lost or Stolen Packages
- If your order shows as "delivered" but you haven’t received it, please check with neighbors or your local carrier.
- If your package is lost or stolen, contact us immediately — we’ll assist with a resolution.
🛡️ 1-Year Manufacturing Warranty
We stand behind the quality of our products. All eligible items come with a 1-year manufacturing warranty.
What’s Covered:
- Defects in materials or workmanship under normal use within the warranty period.
What’s Not Covered:
- Damage due to misuse, accidents, unauthorized modifications, or improper installation.
- Normal wear and tear.
If you experience issues with your product within one year of purchase, contact our team for assistance with repair or replacement.
9. Contact Us
For shipping questions, warranty claims, or general inquiries, our support team is ready to help:
- 📧 Email: contact@ExcavatorsInc.com
đź“ž Phone: +1 707-626-0709
đź“Ť Address: 238 Todd Rd, Santa Rosa, CA 95407, United States
Thank you for shopping with Excavators Inc. We appreciate your business!